Fireflies vs Otter
Fireflies.ai joins your Zoom, Google Meet, or Microsoft Teams calls as a bot, records and transcribes the conversation, and generates a summary with key topics and action items shortly after the meeting ends. Transcripts are searchable across your whole meeting history, and integrations push notes directly into tools like Salesforce, HubSpot, Notion, and Slack — useful for sales and customer-facing teams who need a reliable record without manual note-taking. The free tier includes a limited number of transcription credits and storage, enough for occasional use; paid plans starting around $10 per seat/month raise limits and add features like analytics on talk time and sentiment. Transcription accuracy is generally strong for clear audio but drops with heavy accents, crosstalk, or poor connections, and some participants may find an always-recording bot intrusive if not clearly disclosed.
Otter.ai provides live, real-time transcription and captions during meetings on Zoom, Google Meet, and Teams, alongside automated summaries generated after the call. Its "Otter AI Chat" lets you ask questions across your meeting history — for example, pulling up what was decided about a topic across several past calls. The free tier includes a set number of transcription minutes per month, which is enough for light use but is the main constraint for regular meeting-heavy schedules; paid plans starting around $8.33/mo (billed annually) raise monthly minute allowances and add team features like shared channels. Transcription quality is solid for English audio in quiet conditions, but support for other languages and noisy environments is more limited than some competitors.
| Fireflies | Otter | |
|---|---|---|
| Category | Audio | Audio |
| Price | Free / from $10/seat/mo | Free / from $8.33mo |
- + Automatic meeting transcription and summaries
- + Integrates with major conferencing tools and CRMs
- + Searchable meeting library
- + Useful free tier for occasional use
- – Free tier limits transcription minutes and storage
- – Accuracy drops with accents or crosstalk
- – Recording bots require clear disclosure to participants
- + Real-time live captions during calls
- + Solid free tier with monthly minutes
- + AI chat across past meeting history
- + Easy calendar/conferencing integration
- – Monthly transcription minute caps
- – Quality varies with audio conditions
- – Limited non-English language support